Mr2 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how mr2 collects, uses, stores, and protects the personal information of Malaysian users. We take your trust seriously and are committed to managing your data transparently and responsibly.
By using the mr2 platform, you agree to the data practices described in this policy. Effective date: 1 January 2026.
Information We Collect from You
Mr2 collects various types of information to ensure the platform runs smoothly and that your experience remains seamless and secure. The categories of information we collect are as follows:
Account & Identity Information
During registration, we collect your full name, email address, phone number, date of birth, and other identifying information required for identity verification. This information is used to confirm your eligibility to use the platform and to meet applicable legal compliance requirements.
Device & Browser Information
We automatically log technical information whenever you access the mr2 platform, including device type, operating system, browser version, IP address, time zone, and screen resolution. This data is used to optimise how the platform displays on your device and to detect any unusual activity that may indicate unauthorised access.
Payment & Transaction Information
To process deposits and withdrawals in MYR (RM), we maintain transaction records including amounts, dates, payment methods used (such as eWallets or online banking), and transaction status. mr2 does not store card numbers or banking login credentials — those processes are handled directly by licensed payment service providers.
Platform Usage Data
We record in-platform activity such as pages visited, games played, bets placed, session duration, and actions taken. This data helps us understand usage patterns and continuously improve the user experience.
How Your Information Is Used
All information collected by mr2 is used solely for legitimate purposes directly related to platform operations. We do not sell or rent your personal information to any third party for marketing purposes.
- Account management: Processing registration, login, identity verification, and user account management.
- Transaction processing: Securely verifying and processing deposits and withdrawals in MYR.
- Platform security: Detecting and preventing fraud, unauthorised access, money laundering, and violations of our terms of use.
- Service improvement: Analysing usage patterns to improve platform quality, introduce new features, and resolve technical issues.
- Service communications: Sending account-related notifications, transaction updates, and important alerts relevant to your use of the platform.
- Legal compliance: To comply with applicable legal, regulatory, or authority requirements.
Cookies & Tracking Technologies
Mr2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform.
The types of cookies we use include:
- Session cookies: Required to maintain your login status and preferences during an active session. These cookies are automatically deleted when the browser is closed.
- Preference cookies: Saving preferences such as your chosen language and display settings so you don't have to reconfigure them each time.
- Analytics cookies: Recording anonymised data on how users interact with the platform, for internal improvement purposes only.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including the ability to stay logged in.
Data Storage & Our Security Measures
Your personal information is stored on servers protected by multiple layers of security. All communication between your device and the mr2 platform is secured using industry-standard SSL (Secure Socket Layer) encryption, ensuring that data transmitted cannot be intercepted by unauthorised parties.
Access to users' personal information within mr2's internal systems is restricted to staff who require it to carry out their duties, and is subject to strict confidentiality agreements. All access is continuously audited and monitored.
Mr2 retains your personal information for as long as your account remains active or as needed for service purposes. Once an account is closed, data will be held for the minimum period required by law before being securely deleted from our systems.
Third-Party Sharing
Mr2 does not share your personal information with third parties for marketing purposes. Information is only shared in limited circumstances: with payment service providers that process your RM transactions, with technical service providers that support platform operations under strict confidentiality agreements, or when required by law or a valid regulatory authority.
Your Rights Over Your Personal Information
As an mr2 platform user, you have certain rights regarding the personal information we hold about you. We respect these rights and provide clear channels for you to exercise them.
You have the right to request a copy of the personal information we hold about you. This request can be submitted via our support email and will be processed within a reasonable timeframe.
If the information we hold is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly through your account settings on the platform.
You may request the deletion of your personal information, subject to legal obligations that require us to retain certain data for a minimum specified period.
To submit any request relating to your privacy rights, please contact the mr2 support team by email at [email protected], stating the type of request and your account details. We will respond within a reasonable timeframe and keep you informed of the action taken. For general questions about this policy, you may also refer to our FAQ section.
Policy Changes & How to Contact Us
Mr2 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to users via in-platform notifications or email, depending on the nature of the change. The "Updated" date at the top of this page will reflect when the latest revision was made.
Your continued use of the mr2 platform after any changes are published constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how your information is managed.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please reach out to us at [email protected]. We are committed to addressing all privacy-related enquiries in a timely and transparent manner.
Your Data Is Safe at mr2
We safeguard every aspect of your mr2 experience — from registration to MYR transactions — with the highest security standards. Ready to get started? Create an account or log in now. Still have questions? our FAQ has the answer.